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ISO/IEC 20000-2 (2019-08)
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ISO/IEC 20000-2:2019 Information technology - Service management - Part 2: Guidance on the application of service management systems
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This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
| Author | ISO/IEC |
|---|---|
| Editor | ISO/IEC |
| Document type | Standard |
| Format | File |
| Edition | 3.0 |
| ICS | 03.080.99 : Other services
35.020 : Information technology (IT) in general |
| Number of pages | 63 |
| Replace | ISO/IEC 20000-2 (2012-02) |
| Year | 2019 |
| Document history | ISO/IEC 20000-2 (2012-02) |
| Country | Switzerland |
| Keyword | IEC20000;ISO/IEC 20000-2:2019 |