Full Description

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.


All current amendments available at time of purchase are included with the purchase of this document.

Product Details

Published: 03/31/2022 ISBN(s): 9780539208115 Number of Pages: 42 File Size: 1 file , 2 MB Same As: ISO/IEC TS 20000-5:2022 Product Code(s): 30450290, 30450290, 30450290 Note: This product is unavailable in Ukraine, Russia, Belarus