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This slide presentation outlines information on the Utility Benchmark Survey. The purpose of the survey was to: benchmark utilities against U.S. andinternational best practices;provide a basis for comparison with otherutilities of similar size and function; conduct "gap analysis" of current performanceagainst the benchmark; provide a baseline for asset managementstrategic planning; and, identify areas of focus for business processand work practice change management. Survey topics included: demographics, utility type, size and population; organization, dynamics and strategies;function, assignment, activity and succession; asset records, identification, hierarchies and priorities;work orders, initiation, planning, scheduling and recording; PM/PdM, initiation, planning, scheduling and recording;inventory, management and acquisition;asset management, expensing, reporting and programming; inspections, planning and conducting; condition assessments, planning, conducting and analysis; and, rehabilitation and replacement, strategic planning and programming.