Full Description

This slide presentation outlines strategies to take with customers and Board members when a rate increase is needed. Topics covered include: winning over the Board; managing expectations; train employees to answer FAQs; public meetings and hearings; a word about timing; how to talk about the rate itself; percentages and comparisons; special needs customers; and, dealing with the media.

Product Details

Edition: Vol. - No. Published: 02/01/2007 Number of Pages: 17 File Size: 1 file , 260 KB