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AWWA G410-09

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AWWA G410-09 Business Practices for Operation and Management

standard by American Water Works Association, 09/01/2009

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This standard describes the critical elements of effective business practices for the operation and management of water and wastewater utilities.

Topics covered under the standard include strategic planning, capital improvements, continuous improvement, engineering, finance/fiscal management, governance, health and safety, human resources, information management, organizational development, plant and property management, procurement, and risk management.